Employment opportunities

Reports to: Application Manager

Location: Bridgend, UK

Role description

The Application Specialist will work as a key part of the technical marketing team to develop, optimize and evaluate applications to showcase the capabilities of our portfolio of instrumentation across a wide range of markets. The application specialist is a vital link between product development and product marketing responsible for generating data used in marketing material and feeding back important market developments and opportunities into future generations of products.

Primary responsibilities

The role involves, but is not limited to, the following responsibilities:

• Develop & execute application work plans to showcase the portfolio our products for marketing collateral and sales support.
• Maintain and troubleshoot laboratory instrumentation including third party GC–MS.
• Work alongside the product development team to evaluate new product developments and generate proof statements for new product introduction.
• Work alongside market development team to assess/demonstrate the application of our products to new market areas.
• To write a variety of reports and application documentation following method development work from concise “Application Briefing Notes” to fully referenced papers for peer-review journals.
• Continuously develop and maintain knowledge of competitor’s products and applications that are relevant to projects in development.
• Provide technical support and training to commercial teams including customer demonstrations and presentations, training for sales and product specialists on new applications and support application development with key customers.
• To qualify customer requirements and demonstrate a solution to meet them.
• To be fully conversant with all technical aspects of the product portfolio and therefore support and assist the sales/distribution channels to closing orders

The role is based in our Headquarters in South Wales, UK, however there will be the requirement for occasional business travel (including overseas) to conferences, customer sites and Markes' subsidiary offices

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorised to give instructions or assignments

Knowledge/skills/experience/qualifications

The successful candidate will have:

• Have a degree or higher degree (or equivalent) in analytical chemistry or a similar discipline.
• Have a solid theoretical understanding of chromatography and hands-on experience of GC (or HPLC) and mass spectrometry with 3+ years’ experience is essential.
• Have experience in application development and be meticulous in documenting the process.
• Experience with a range of GC sample introduction techniques would be highly beneficial including thermal desorption, pyrolysis, SPME, headspace and purge and trap, as well as use of tandem mass spectrometry and common selective detectors.
• Have a proven logical approach to, and interest in, problem solving and a meticulous attention to detail in both laboratory work and written reporting.
• Demonstrate the ability to analyse complex systems or processes and explain them clearly and concisely.
• Be articulate in both written and verbal communications with excellent presentation skills.
• Be able to follow procedures but also be capable of “thinking on your feet” and exhibiting proactive behaviour.

Reports to: Head of Data Analytics

Location: Bridgend, UK/Hybrid

Role description

The Senior Software Engineer will undertake new product development as part of a data analytics business within the Schauenburg Analytics Group serving the data processing and management needs of the analytical laboratory community.

The role involves the design and implementation of user-facing application software architecture; coordinating the application development lifecycle from conception through to product release; and supporting the applications, engineering, operations, sales and support teams with the development and maintenance of software products.

Primary responsibilities

Software architecture, design, and implementation.

• Gathering requirements.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Development of software paradigms that promote ease of future development, code reusability and leverage of the existing code base.
• Production of architecture, design solutions and test plans based on detail specification requirements.
• Implementation and release of software solutions in accordance with coding standards and version control.
• Preliminary testing of software
• Documenting implementation of new software.
• Supporting technical staff when building, deploying, configuring, and supporting customer systems
• Investigate, analyse, and make recommendations regarding technology improvements, upgrades and modifications.
• Respond promptly and professionally to bug reports.
• Adapt and respond to new emerging technologies that impact or integrate with our systems, expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.

Co-ordination of application development

• Scoping of software development requirements and resource.
• Allocation and control of development resources.
• Establishing and running build schedule to synchronize with the test team.
• Liaising and supervising out-sourced resources.
• Lead, supervise and mentor other team members.
• Improve working practices to improve departmental performance.

Cross departmental support

• Analysis and diagnosis of reported issues and formulation of a plan of action.
• Implementation of issue resolution plans.
• Technical support of our software and training to other technical and non-technical groups.

Rapid development of proof-of-concept applications and prototypes to assist novel algorithm development and support niche requirements.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job ‐ related duties requested by any person authorised to give instructions or assignments

Knowledge/skills/experience/qualifications

The successful candidate will have:

• A degree level qualification or equivalent.
• Experience developing application software using C# and/or managed C++.
• Experience with Microsoft .NET technologies.
• Experience with unmanaged C/C++
• Experience applications architecture and OO design
• User interface design experience

Additional/Desirable

• MatLab development experience
• Experience with version control systems (Git or similar)
• Unified Modelling Language
• Experience of chromatographic data systems
• Background in mathematics or engineering, especially signal processing would be beneficial
• Experience of integration into third party applications

Reports to: Service Operations Manager

Location: Bridgend, UK

Role description

This role will support the department in all administrative duties associated with the post-sales care of Markes and SepSolve instrumentation.

Primary responsibilities

The role involves, but is not limited to, the following responsibilities:

• Providing service estimates and quotes to customers and distributors.
• Using our stocking and CRM system to monitor all service-related orders and service visits including despatching them when complete.
• Using our stocking and CRM system to raise and manage service assets.
• Managing & pursuing all service opportunities such as service contract sales, service parts orders, including instruments coming out of an existing contract and needs a renewal or where a warranty is expiring, and service contract can be offered.
• Managing provision of service contract entitlements in CRM database.
• Keeping warranty log/returns log/FOC log up to date with service input.
• Providing service quotations for out-sourced installations and service work.
• Managing the service visit paperwork and ensure the recording of service/installation reports in the CRM database against the service visit number.
• Managing lists of scheduled maintenance visits/installations in conjunction with the Technical Lead.
• Managing customer/engineer training requests in conjunction with the Technical Lead.
• Manage service warehouse stock and minimum stock levels with periodic inventories and liaise with the factory for replenishments.
• Managing internal ordering of service stock for engineers.
• Answering service line calls.
• Where required, help develop internal paperwork to develop the standard operating procedures for the department.
• Liaise with our factory to facilitate dispatch priorities for service orders.
• Liaise with customers to manage order/visit expectations such as order acknowledgements and tracking details.
• Raise RN/RMA’s and track through SharePoint/SAP for all service-controlled returns.
• Network with all departments to ensure high level of customer service.
• Deputise for the Service Operations Manager as required.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorised to give instructions or assignments

Knowledge/skills/experience/qualifications

The successful candidate will be self-motivated and able to work independently as well as part of a multi-disciplinary team.  They will:

• Have GCSE or equivalent in Math’s, English and Information Technology
• Show evidence of organisational skills
• Have excellent written and verbal communication skills
• Be flexible, able to adjust to changing priorities and tight deadlines and thrive in a busy and challenging environment

It would be desirable to have knowledge of Salesforce, QuoteWerks and SAP, but not essential

Reports to: Service Technical and Training Manager

Location: Home & field

Role description

This role involves service support of our entire portfolio of advanced analytical instrumentation to our customers worldwide, both internal and external. This position will require extensive travel throughout the UK and occasional overseas travel, potentially at short notice. The FSE always demonstrates professionalism and service excellence.

Primary responsibilities

The role involves, but is not limited to, the following responsibilities:

• On-site installation, maintenance and repair of all Markes and SepSolve products plus additional products as they are introduced
• On-site installation, maintenance and repair of third-party analytical products e.g. OEM Gas Chromatography (GC) products when required
• Provision of service in accordance with customers’ entitlements (service contract, warranty, ad hoc service visits or channel partner/distributor assistance)
• Fully document each service visit within the company CRM
• Effectively managing your personal spare parts inventory
• Managing escalated service situations through to completion
• Reporting of field issues to service management, product development and engineering teams as required
• Recognition and reporting of sales opportunities following customer communication for additional instrumentation, consumables, training, etc.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorised to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn. 

Required

• A degree, or equivalent, in a physical science.
• Proven ability in problem solving following a logical approach.
• Meticulous attention to detail.
• Articulate in both written and verbal communications – reasonable adjustments can be made to accommodate specific requirements.
• Strong interpersonal skills with customers.
• Dextrous and confident with repair of electro-mechanical instrumentation.
• Can work independently, takes initiative, prioritising work and managing time efficiently.
• The ability to travel and be away from home for potentially most of the working week is essential.
• Ability to work cohesively and effectively in a team environment.
• Proficient using Microsoft Office products.

Preferred

• Hands-on experience of TD, GC and GC–MS equipment will be an advantage.
• Experience of Salesforce CRM software.