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Employment opportunities

Employment opportunities

Markes International has the following job openings

Click on the position title to show full details. To apply for any of the above positions, please send your CV specifying which position you are applying for to hr@markes.com

Reports to: Customer Support Coordinator

Location: Bridgend, UK

This is a pro-active inside sales role, with the objective being to support & help drive the growth in sales of the Markes’ TD consumables products and accessories globally. Additionally, you will directly be involved with customer outreach, prospecting and the support of our field sales organisation and distribution partners in the sale of Schauenburg Analytics equipment.

The role will involve direct sales of thermal desorption consumables and sampling accessories to our global customer base. The role will also be actively prospecting for new customers and involve follow-up on new customer contacts to explore sales opportunities, monitoring/assisting with quoting/configuring, reviewing customer orders, checking on customer satisfaction and by working as part of the sales / technical support team to provide pre- and post-sale technical/applications support to users in the field and our distribution partners.

Key accountabilities include:

  • Growth of supplies & consumables sales directly, to customers on a global basis.
  • Ensure a high level of customer satisfaction and maximise the company’s ongoing consumables business with existing customers
  • Act as initial point of contact for customers via company webchat, telephone, and email channels.
  • Preparation and pro-active follow-up of quotations to both customers and distribution channels
  • Provide regular updates of activity to sales management and ensure that the company’s customer contact database and sales funnel (Salesforce) is maintained.
  • Participation in group-wide initiatives to assist with prospecting for new business (e.g., customer call campaigns, lead follow-up)
  • Provide input to improvement of sales processes and support materials.
  • Identifying new product opportunities, based on customer interactions, and communicating this within the business.

Although the role is based at our Bridgend headquarters there may be occasional travel required to Markes’ subsidiaries, and key accounts.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments.

Knowledge/skills/experience/qualifications

The successful candidate will have a strong technical background & have an interest in moving into sales/marketing; they will have the following skills & experience:

  • Degree or higher level diploma in Chemistry or other relevant scientific subject
  • Articulate in both written and verbal communications.
  • experience with key Microsoft Office software i.e. Word, Excel, Powerpoint etc
  • Strong interpersonal skills with customers
  • Experience with CRM software an advantage
  • Sales and/or Telesales experience an advantage
  • Ability to work independently, prioritising work and managing time efficiently.
  • Drive, enthusiasm, and self-motivation to work independently as well as part of a multi-disciplinary team
  • Be flexible, able to adjust to changing priorities & tight deadlines, and thrive in a busy and challenging environment.

 

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Reports to: Manufacturing Services Manager

Location: Bridgend, UK

Reporting to the Manufacturing Services Manager, the Production Engineer is responsible for defining the approved methods and processes of how products are to be manufactured and/or assembled.

The Production Engineer will review efficiencies and eliminate waste within the manufacturing process to deliver high quality products/components to clearly defined standards.

Overall Purpose of the Role:

  • Responsible for implementation of production processes and procedures.
  • Leading productivity improvements with project based activities, including new product introduction.
  • Reduce waste, improve quality and safety, and reduce operating costs.

Work on many phases of key projects some with strategic importance to the business.

Primary Responsibilities:

The role involves, but is not limited to, the following responsibilities:

  • Defining the manufacturing processes and ensuring approved methods of build are documented to ensure consistent quality in a safe & efficient manner.
  • Liaising with other engineers, develop plans for New Product Introduction (NPI) to enable successful transition from prototype into production.
  • Diagnosing problems in production and providing recommendations and training.
  • Keeping abreast of advancements in engineering and production, and sharing knowledge with co-workers.
  • Lead & promote continuous improvement activities including elimination of process waste, kaizen events & 5S.
  • Obtaining any tooling, jigs & fixtures which are required.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The successful candidate will have a proven track record in a complex manufacturing environment. They will have strong organisational & multi-tasking skills with a proven logical approach towards problem solving and a keen eye for detail.

They will have the ability to build good relationships across various functional teams within the business, have a “can-do” attitude & be able to remain calm under pressure.

Essential criteria

  • Have extensive relevant experience in a complex (cell) manufacturing environment (low-volume, high-tech, high complexity) and experience of leading CI teams.
  • Understanding of the Principles of Manufacturing and Continuous Improvement processes.
  • Demonstrable problem-solving skills – driven to solve issues before they escalate and impact on customer.
  • Have advanced computer skills using Microsoft Office, particularly Excel & be proficient in using ERP Systems.
  • Have excellent verbal and written communication skills and be comfortable communicating with diverse groups of people.
  • Have excellent people relationship skills, including having the ability to influence people and obtain buy in when implementing change.

Desirable criteria

  • HNC/D in an Engineering discipline such as Mechanical/Production Engineering.
  • Experience with mid-end ERP systems such as SAP B1, MS Dynamics, or SAGE.

Experience of implementing Lean/Continuous Improvement tools & techniques.

 

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Reports to: Research and Development Manager – Mass Spectrometry and Data Processing

Location: Bridgend, Wales, UK.

In this role you will work with our R&D and software development teams on algorithmic development projects for our ChromSpace data analysis and ChromCompare+ chemometrics software platforms. The position is primarily office based at our Bridgend headquarters, although travel, including overseas, may be required occasionally.

Primary Responsibilities:

The role involves, but is not limited to, the following responsibilities:

  • Identify, implement and develop new algorithms in areas such as:
    • Multivariate Curve Resolution Alternating Least Squares and other Blind Source Separation techniques, including cases where variables have a high degree of collinearity
    • Alignment of datasets, using tools from image analysis or other fields
    • Feature selection and class prediction with large datasets
  • Improve performance and optimisation of our existing algorithms
  • Transfer of new algorithm products from R&D into release software, liaising with software engineers and product development teams
  • Proactively identify projects for further development based on commercial needs and opportunities.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be logical, proactive and self-motivated, with demonstrated algorithm development skills and strong communication skills. They will have:

  • A PhD or equivalent in mathematics, a physical science, or engineering
  • Strong background in mathematical modelling

Experience in higher scripting languages (e.g., MATLAB/Octave/FreeMat/LabVIEW), and C++

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Reports to: Customer Support Manager

Location: UK, home-based

This role involves service support of our entire portfolio of analytical instrumentation to our customers worldwide. Although based at the Llantrisant HQ the position will require extensive travel throughout the UK and some overseas travel, potentially at short notice.

Primary Responsibilities:

The role involves, but is not limited to, the following responsibilities:

  • On-site installation, maintenance and repair of Markes’ thermal desorption (TD), time-of-flight (TOF) mass spectrometers and INSIGHT® flow modulation instrumentation.
  • On-site installation, maintenance and repair of third-party analytical products e.g. OEM gas chromatography (GC) products when required.
  • Provision of service in accordance to customer’s entitlements (contract, warranty or channel partner assistance).
  • Documenting fully each service visit within company CRM.
  • Managing escalated service situations through to completion.
  • Reporting of field issues to product development and engineering teams as required.
  • Recognition of sales opportunities following customer communication for additional instrumentation, consumables, training etc.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn.

Required

  • A degree (or equivalent) in a physical science – preferably chemistry.
  • Proven ability in problem solving following a logical approach.
  • Meticulous attention to detail.
  • Articulate in both written and verbal communications.
  • Strong interpersonal skills with customers.
  • Dextrous and confident with repair of mechanical instrumentation.
  • Have the ability to work independently, prioritising work and managing time efficiently.
  • The ability to travel and be away from home for potentially the majority of the working week is essential.

Preferred

  • Hands on experience of GC and GC–MS equipment will be an advantage.

 

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