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Employment opportunities

Employment opportunities

Markes International has the following job openings

Click on the position title to show full details. To apply for any of the above positions, please send your CV specifying which position you are applying for to hr@markes.com

Reports to: Business Unit Manager Supplies

Location: Bridgend, UK

Role description

The Product Manager evaluates & manages the performance of the current product offering whilst at the same time identifying opportunities to grow the product range through development of new or updated products and resale of complementary OEM products where applicable.

The Product Manager owns the overall process for current & future developments and lifecycle management of the supplies product lines.

Responsibilities

  • Develop and maintain comprehensive market & technical knowledge relating to the supplies product line.
  • Analyse & understand the current product landscape with respect to market, industry & application trends, target customers, competitive position etc.
  • Own and deliver the product roadmap for supplies business unit and in conjunction with the BU Manager &/or Product Marketing Manager, assess and agree the plan for product development including preparing business cases to support NPI proposals which translate customer requirements into product & marketing deliverables.
  • Ensure that the supplies product lines remains competitive in the marketplace by continually evaluating competitors’ product offering, market price, specifications and configuration and equip sales to compete effectively via regular training, positioning playbooks and objection handling.
  • Constantly review the in-life performance of the current product range with respect to sales volume, margins, discontinuation policies, etc. and present conclusions & recommendations to the BU Manager as required.
  • Monitor product quality through appropriate metrics and feedback to the appropriate teams. Be responsible for the satisfactory resolution of engineering and technical developments and changes in response to field or performance issues.
  • Take ownership of the supplies product lines in-house, developing your position as the go-to person for all activities relating to supplies including internal and external sales training, quality focus, promotional activities, etc.
  • Produce commercial documentation such as product description lists, price lists, product change notifications, etc.
  • Monitor and improve the customer experience of the Group and the supplies product lines in particular, collate and distribute the voice of the customer and ensure feedback to the BU Manager, Marketing, Engineering & Manufacturing teams
  • Become the point person for operational OEM relationships and key distributors including sales training, NPI, sales support collateral, on-going technical support – developing strong business relationships and collaborations.
  • Project manage NPI projects from development through to launch to sales and operations and monitor post launch success, ramp to volume etc
  • Develop and maintain product sales collateral (such as configuration guides, lock out specifications, master slides, customer facing NPI presentations, sales guides etc.) and communicate regular updates to sales and distributors.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorised to give instructions or assignments.

Knowledge/skills/experience/qualifications

The successful candidate will be self-motivated and able to work independently as well as part of a multi-disciplinary team.  They will

  • Have a degree or higher degree (or equivalent) in analytical chemistry or a similar discipline.
  • Have a good technical background in gas chromatography and sample handling techniques such as thermal desorption, purge & trap, headspace, or solid phase microextraction
  • Have excellent written and verbal communication skills and have experience writing technical documents and delivering presentations to a technical audience.
  • Be flexible, able to adjust to changing priorities and tight deadlines and thrive in a busy and challenging environment.
  • Project management skills and experience would be highly beneficial.

 

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Reports to: Customer Support Coordinator

Location: Bridgend, UK

Schauenburg Analytics Group is a leading worldwide provider of scientific instrumentation for the analysis of volatile organic compounds. Major product lines sold through our Markes International & Sepsolve brands include innovative and market-leading thermal desorption (TD) instrumentation and a state-of-the-art Time-Of-Flight Mass Spectrometer, in addition to software products and supplies/consumables. Due to continued growth and an expanding sales base, the company is seeking to enlarge its sales capability with the addition of an Inside sales specialist based at its UK headquarters in Bridgend.

Role description

This is a pro-active inside sales role, with the objective being to support & help drive the growth in sales of the Markes’ TD consumables products and accessories globally. Additionally, you will directly be involved with customer outreach, prospecting and the support of our field sales organisation and distribution partners in the sale of Schauenburg Analytics equipment.

The role will involve direct sales of thermal desorption consumables and sampling accessories to our global customer base. The role will also be actively prospecting for new customers and involve follow-up on new customer contacts to explore sales opportunities, monitoring/assisting with quoting/configuring, reviewing customer orders, checking on customer satisfaction and by working as part of the sales / technical support team to provide pre- and post-sale technical/applications support to users in the field and our distribution partners.

Responsibilities

Key accountabilities include:

  • Growth of supplies & consumables sales directly, to customers on a global basis.
  • Ensure a high level of customer satisfaction and maximise the company’s ongoing consumables business with existing customers
  • Act as initial point of contact for customers via company webchat, telephone, and email channels.
  • Preparation and pro-active follow-up of quotations to both customers and distribution channels
  • Provide regular updates of activity to sales management and ensure that the company’s customer contact database and sales funnel (Salesforce) is maintained.
  • Participation in group-wide initiatives to assist with prospecting for new business (e.g., customer call campaigns, lead follow-up)
  • Provide input to improvement of sales processes and support materials.
  • Identifying new product opportunities, based on customer interactions, and communicating this within the business.

Although the role is based at our Bridgend headquarters there may be occasional travel required to Markes’ subsidiaries, and key accounts.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorised to give instructions or assignments.

Knowledge/skills/experience/qualifications

The successful candidate will have a strong technical background & have an interest in moving into sales/marketing; they will have the following skills & experience:

  • Degree or higher-level diploma in Chemistry or other relevant scientific subject
  • Articulate in both written and verbal communications.
  • experience with key Microsoft Office software i.e. Word, Excel, Powerpoint etc
  • Strong interpersonal skills with customers
  • Experience with CRM software an advantage
  • Sales and/or Telesales experience an advantage
  • Ability to work independently, prioritising work and managing time efficiently.
  • Drive, enthusiasm, and self-motivation to work independently as well as part of a multi-disciplinary team
  • Be flexible, able to adjust to changing priorities & tight deadlines, and thrive in a busy and challenging environment.

 

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Reports to: Research and Development Manager – Mass Spectrometry and Data Processing

Location: Bridgend, Wales, UK.

In this role you will work with our R&D and software development teams on algorithmic development projects for our ChromSpace data analysis and ChromCompare+ chemometrics software platforms. The position is primarily office based at our Bridgend headquarters, although travel, including overseas, may be required occasionally.

Primary Responsibilities:

The role involves, but is not limited to, the following responsibilities:

  • Identify, implement and develop new algorithms in areas such as:
    • Multivariate Curve Resolution Alternating Least Squares and other Blind Source Separation techniques, including cases where variables have a high degree of collinearity
    • Alignment of datasets, using tools from image analysis or other fields
    • Feature selection and class prediction with large datasets
  • Improve performance and optimisation of our existing algorithms
  • Transfer of new algorithm products from R&D into release software, liaising with software engineers and product development teams
  • Proactively identify projects for further development based on commercial needs and opportunities.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be logical, proactive and self-motivated, with demonstrated algorithm development skills and strong communication skills. They will have:

  • A PhD or equivalent in mathematics, a physical science, or engineering
  • Strong background in mathematical modelling

Experience in higher scripting languages (e.g., MATLAB/Octave/FreeMat/LabVIEW), and C++

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Reports to: Customer Support Manager

Location: UK, home-based

This role involves service support of our entire portfolio of analytical instrumentation to our customers worldwide. Although based at the Llantrisant HQ the position will require extensive travel throughout the UK and some overseas travel, potentially at short notice.

Primary Responsibilities:

The role involves, but is not limited to, the following responsibilities:

  • On-site installation, maintenance and repair of Markes’ thermal desorption (TD), time-of-flight (TOF) mass spectrometers and INSIGHT® flow modulation instrumentation.
  • On-site installation, maintenance and repair of third-party analytical products e.g. OEM gas chromatography (GC) products when required.
  • Provision of service in accordance to customer’s entitlements (contract, warranty or channel partner assistance).
  • Documenting fully each service visit within company CRM.
  • Managing escalated service situations through to completion.
  • Reporting of field issues to product development and engineering teams as required.
  • Recognition of sales opportunities following customer communication for additional instrumentation, consumables, training etc.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn.

Required

  • A degree (or equivalent) in a physical science – preferably chemistry.
  • Proven ability in problem solving following a logical approach.
  • Meticulous attention to detail.
  • Articulate in both written and verbal communications.
  • Strong interpersonal skills with customers.
  • Dextrous and confident with repair of mechanical instrumentation.
  • Have the ability to work independently, prioritising work and managing time efficiently.
  • The ability to travel and be away from home for potentially the majority of the working week is essential.

Preferred

  • Hands on experience of GC and GC–MS equipment will be an advantage.

 

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