Employment opportunities

Reports to: Engineering Manager

Location: Bridgend, UK

The Electronics and firmware engineer is part of a multi-disciplined Engineering team dealing with both new product development, improvements, and updates to an existing product range.

This role involves the design, development and validation of electronic components & firmware for our range of high-tech, innovative analytical instrumentation.

OBJECTIVES

• Develop solutions, both electronics and firmware/software, to aid in the design of new systems as well as to be able to support and extend existing systems.
• Providing interfaces and control for devices such as heaters, motors, sensors, encoders, valves and other devices.
• Working with and supporting other departments and coworkers on project design, development progress and resolving issues.
• Able to work on the full life cycle of a project from specification, design, development, release and support.
• Produce designs and documentation in line with quality and reliability requirements of the products.
• Research and Development: Investigate, analyse, and make recommendations regarding technology improvements, upgrades, and modifications.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn.  

Essential

• A relevant qualification or experience in Electronic Engineering.
• Experience with electronic CAD software for schematic and PCB layout.
• Experience of firmware design and working on development with a microcontroller.
• Experience of programming microcontrollers in C.
• Experience of desktop software development for development of test software where needed.
• Working with version control systems, SVN, GIT, etc.
• Able to use test equipment to diagnose hardware problems.
• Able to diagnose and debug firmware problems.
• Experience with communication protocols such as I2C, SPI, CAN, RS232.

Desirable

• Good knowledge of both Windows and Linux operating systems.
• Experience of developing software under Linux.
• Experience of developing software in C#, C++ or other languages.

Reports to: Customer support manager

Location: Bridgend, UK (on-site)

The purpose of this role is to deliver outstanding technical support to our customers worldwide, through your direct response to customers’ hardware, application or software concerns and by coordinating the wide range of expertise within Markes to best meet the customer needs.

The role is primarily office based but will require some worldwide travel potentially up to 20% of the time.

RESPONSIBILITES

• Remote support of customer concerns by telephone, e-mail and web sessions
• Initial ownership of all reported issues via company CRM and continuing ownership of those not requiring on-site engineer intervention to conclusion
• Provide technical support to the customer UK Service Resource & Logistics Manager to allocate field service engineers to customer sites and ensure correct part allocation and fault identification in advance of the visit and handover of the issue
• Development of support documentation to aid customer and engineer self-diagnosis of application problems
• Occasional on-site travel (up to 20% of time) for service or training as required
• Repair and refurbishment of customer returned instruments as required
• Assist engineering and operations in developing preventative measures for existing instrumentation and recommending potential design improvements to increase reliability/serviceability of NPIs
• Providing training on hardware, software and applications as applicable for distributor engineers, Markes engineers and customers as required
• Maintenance, repair and troubleshooting of all internal demonstration instrumentation as required.
• Collation of field observed issues to allow these to be reported back to product and engineering teams as necessary
• Recognition of sales opportunities following customer communication for additional instrumentation, consumables, training, etc.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, with strong communication & people skills and be eager to learn. 

Required

• Proven ability in problem solving following a logical approach.
• Meticulous attention to detail.
• Articulate in both written and verbal communications.
• Strong interpersonal skills with customers
• Dextrous and confident with repair of mechanical instrumentation.
• Have the ability to work independently, prioritising work and managing time efficiently.

Preferred

• In-depth understanding and experience of GC and GC–MS theory.
• Hands on experience of GC and GC–MS equipment will be a significant advantage.
• Competent and comfortable with using complex software packages, with an ability to quickly grasp the fundamentals of new features or packages

Competent and comfortable with using complex software packages, with an ability to quickly grasp the fundamentals of new features or packages