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Employment opportunities

Employment opportunities

Markes International has the following job openings

Click on the position title to show full details. To apply for any of the above positions, please send your CV specifying which position you are applying for to hr@markes.com

Reports to: Head of Communications

Location: Bridgend, UK / Remote hybrid working

RESPONSIBILITES

  • Technical copywriting – to work with others within marketing communications, product marketing and business development to provide copy for use in application notes/white papers, brochures, scientific articles, scientific posters, case studies, sales literature, technical blogs, technical manuals, specification sheets, and other company documents.
  • Creative writing/proof reading/copy editing
  • Typesetting of the above, to include image manipulation.
  • Editing creative copy provided by other company members.
  • To assist the Head of Communications in all other aspects of the companies marketing communications activities.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

  • Proven experience of writing scientific technical copy within a commercial environment (B2B preferred).
  • Accomplished creative writer (press release, ad copy, etc.)
  • Proven editorial experience.
  • Fluency with the Microsoft Office suite of software (Word, Excel and PowerPoint).
  • Fluency with the Adobe Creative Suite of software (particularly InDesign and Photoshop)
  • Experience of website CMS (including WordPress).
  • A degree, or higher degree, in a scientific subject.

 

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Reports to: Customer support manager

Location: Bridgend, UK (on-site)

The purpose of this role is to deliver outstanding technical support to our customers worldwide, through your direct response to customers’ hardware, application or software concerns and by coordinating the wide range of expertise within Markes to best meet the customer needs.

The role is primarily office based but will require some worldwide travel potentially up to 20% of the time.

RESPONSIBILITES

  • Remote support of customer concerns by telephone, e-mail and web sessions
  • Initial ownership of all reported issues via company CRM and continuing ownership of those not requiring on-site engineer intervention to conclusion
  • Provide technical support to the customer UK Service Resource & Logistics Manager to allocate field service engineers to customer sites and ensure correct part allocation and fault identification in advance of the visit and handover of the issue
  • Development of support documentation to aid customer and engineer self-diagnosis of application problems
  • Occasional on-site travel (up to 20% of time) for service or training as required
  • Repair and refurbishment of customer returned instruments as required
  • Assist engineering and operations in developing preventative measures for existing instrumentation and recommending potential design improvements to increase reliability/serviceability of NPIs
  • Providing training on hardware, software and applications as applicable for distributor engineers, Markes engineers and customers as required
  • Maintenance, repair and troubleshooting of all internal demonstration instrumentation as required.
  • Collation of field observed issues to allow these to be reported back to product and engineering teams as necessary
  • Recognition of sales opportunities following customer communication for additional instrumentation, consumables, training, etc.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, with strong communication & people skills and be eager to learn. 

Required

  • Proven ability in problem solving following a logical approach
  • Meticulous attention to detail.
  • Articulate in both written and verbal communications.
  • Strong interpersonal skills with customers
  • Dextrous and confident with repair of mechanical instrumentation.
  • Have the ability to work independently, prioritising work and managing time efficiently.

Preferred

  • a degree (or equivalent) in a Physical Science – e.g. Chemistry or Physics
  • in-depth understanding and experience of GC and GC–MS systems
  • Hands on experience of GC and GC–MS equipment will be a significant advantage.

Competent and comfortable with using complex software packages, with an ability to quickly grasp the fundamentals of new features or packages

 

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Reports to: Customer Support Manager

Location: Bridgend, UK

This role involves service support of our entire portfolio of analytical instrumentation to our customers worldwide.  Although based at the Bridgend HQ the position will require extensive travel throughout the UK and some overseas travel, potentially at short notice.

OBJECTIVES

  • On-site installation, maintenance and repair of Markes’ thermal desorption (TD), time-of-flight (TOF) mass spectrometers and INSIGHT® flow modulation instrumentation
  • On-site installation, maintenance and repair of third-party analytical products e.g. OEM Gas Chromatography (GC) products when required
  • Provision of service in accordance to customer’s entitlements (contract, warranty or channel partner assistance)
  • Documenting fully each service visit within company CRM
  • Managing escalated service situations through to completion
  • Reporting of field issues to product development and engineering teams as required
  • Recognition of sales opportunities following customer communication for additional instrumentation, consumables, training etc.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn.  

Required

  • A degree (or equivalent) in a Physical Science – preferably Chemistry
  • Proven ability in problem solving following a logical approach.
  • Meticulous attention to detail.
  • Articulate in both written and verbal communications.
  • Strong interpersonal skills with customers
  • Dextrous and confident with repair of mechanical instrumentation.
  • Have the ability to work independently, prioritising work and managing time efficiently.
  • The ability to travel and be away from home for potentially the majority of the working week is essential

Preferred

  • Hands on experience of GC and GC–MS equipment will be an advantage.

 

Email HR