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Employment opportunities

Employment opportunities

Markes International has the following job openings

Click on the position title to show full details. To apply for any of the above positions, please send your CV specifying which position you are applying for to hr@markes.com

Reports to: Final Test Supervisor

Location: Bridgend, UK (on-site)

RESPONSIBILITES

  • Carrying out final test process on Markes International instruments in accordance to specifications.
  • Complete quality checks in accordance with company procedures, ensuring products meet the required standards.
  • Have an ability to problem solve unassisted including fault finding/fault diagnosis.
  • Recognises the importance of working safely under test conditions in the presence of electricity and hot equipment.
  • Contribute to and supporting the test supervisor in updating company test procedures.
  • Work as part of a team to ensure key performance targets are met.
  • Participate in continuous improvement activities.
  • Contributing to the continuous improvement of H&S and departmental performance.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

  • Minimum 5 GSCEs or equivalent, including Maths/English Language, chemistry.
  • Role would be appealing to an individual with work experience in a service-related/maintenance role and/or a graduate with an analytical science, chemistry degree and forensic Science skills.

 

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Reports to: Commercial Manager

Location: Bridgend, UK (on-site)

This is a pro-active inside sales role, with the objective being to support & help drive the growth in sales of our consumable products and accessories globally. Additionally, you will directly be involved with customer outreach, prospecting and the support of our field sales organisation and distribution partners in the sale of the whole portfolio of Schauenburg Analytics equipment.

The role will involve direct sales of consumables and sampling accessories to our global customer base. The role will also include actively prospecting for new customers and follow-up on new customer contacts to explore sales opportunities; monitoring/assisting with quotations, reviewing customer orders, checking on customer satisfaction and by working as part of the sales / technical support team to provide pre- and post-sale technical/applications support to users in the field and our distribution partners.

RESPONSIBILITES

Key accountabilities include:

  • Growth of supplies & consumables sales directly, to customers on a global basis.
  • Ensure a high level of customer satisfaction and maximise the company’s ongoing consumables business with existing customers
  • Act as initial point of contact for customers via company webchat, telephone, and email channels.
  • Preparation and pro-active follow-up of quotations to both customers and distribution channels
  • Provide regular updates of activity to sales management and ensure that the company’s customer contact database and sales funnel (Salesforce) is maintained.
  • Participation in group-wide initiatives to assist with prospecting for new business (e.g., customer call campaigns, lead follow-up)
  • Provide input to improvement of sales processes and support materials.
  • Identifying new product opportunities, based on customer interactions, and communicating this within the business.

Although the role is based at our Bridgend headquarters there may be occasional travel required to Schauenburg Analytics’ subsidiaries, and key accounts.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The successful candidate will have a strong technical background & have an interest in moving into sales/marketing; they will have the following skills & experience:

  • Degree or higher-level diploma in Chemistry or other relevant scientific subject
  • Articulate in both written and verbal communications.
  • Experience with key Microsoft Office software i.e. Word, Excel, PowerPoint etc
  • Strong interpersonal skills with customers
  • Experience with CRM software an advantage
  • Sales and/or Telesales experience an advantage
  • Ability to work independently, prioritising work and managing time efficiently.
  • Drive, enthusiasm, and self-motivation to work independently as well as part of a multi-disciplinary team
  • Be flexible, able to adjust to changing priorities & tight deadlines, and thrive in a busy and challenging environment.

 

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Reports to: Customer Support Manager

Location: Bridgend, UK

This role involves service support of our entire portfolio of analytical instrumentation to our customers worldwide.  Although based at the Bridgend HQ the position will require extensive travel throughout the UK and some overseas travel, potentially at short notice.

OBJECTIVES

  • On-site installation, maintenance and repair of Markes’ thermal desorption (TD), time-of-flight (TOF) mass spectrometers and INSIGHT® flow modulation instrumentation
  • On-site installation, maintenance and repair of third-party analytical products e.g. OEM Gas Chromatography (GC) products when required
  • Provision of service in accordance to customer’s entitlements (contract, warranty or channel partner assistance)
  • Documenting fully each service visit within company CRM
  • Managing escalated service situations through to completion
  • Reporting of field issues to product development and engineering teams as required
  • Recognition of sales opportunities following customer communication for additional instrumentation, consumables, training etc.

This role description in no way states or implies that these are the only duties to be performed by employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job‐related duties requested by any person authorized to give instructions or assignments

Knowledge/skills/experience/qualifications

The ideal candidate will be self-motivated, articulate, have strong communication and people skills and be eager to learn.  

Required

  • A degree (or equivalent) in a Physical Science – preferably Chemistry
  • Proven ability in problem solving following a logical approach.
  • Meticulous attention to detail.
  • Articulate in both written and verbal communications.
  • Strong interpersonal skills with customers
  • Dextrous and confident with repair of mechanical instrumentation.
  • Have the ability to work independently, prioritising work and managing time efficiently.
  • The ability to travel and be away from home for potentially the majority of the working week is essential

Preferred

  • Hands on experience of GC and GC–MS equipment will be an advantage.

 

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