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Service & technical support

Whether you need engineer support, information on service contracts, training options or troubleshooting advice, we can help

Our service contracts will help you minimise disruption and optimise your return on investment. We also provide an on-demand repair service for customers who do not have a service contract and are looking for support. Contact us on

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Information about the service contracts that we offer to ensure your instrument is always running at peak performance

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Answers to your frequently asked questions

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Download our range of customer support notes

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Discover our range of training courses and materials. Delivered by Markes and SepSolve Analytical's Schauenburg Analytics Academy.

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Service and technical support brochure

Download the service & technical support brochure

Support from Markes has been excellent!

Dr Jonathan Beauchamp

Deputy Head of Department, Sensory Analytics and Technologies, Fraunhofer Institute for Process Engineering and Packaging IVV

We have always found Markes’ technical support to be very responsive and to the point. The service team have always been willing to help via phone/e-mail/remote connection, and where that doesn’t resolve the issue, service visits are handled quickly and efficiently.

Pete Furdyna


Since we have specialised in headspace analysis in our GC laboratory, Markes’ instruments have become an indispensable part of our daily work. Their service technicians are always on hand to give us advice, and they also help quickly and professionally on site. Markes is therefore our tried and tested partner for sorption analysis.

Svenja Senkale

Olfasense GmbH, Germany
IMG 5755
IMG 5761
IMG 5733